Statewide Appliance Spares are a market leader in the supply of appliance spare parts for more than 35 years. With our proven track record, expert knowledge and commitment to exceptional customer service, we make buying spare parts easier.
A note to say thank you. You have a clear website; for lay people like myself; making purchasing the correct spares easy The solenoids have arrived today and are already installed and 2 loads of washing done… Not bad for delivery to a rural area less than 72 hours since the washing machine broke down!
Good morning I am writing to say a huge thank you. I ordered a part for my LG washing machine and it arrived within 48 hours - WOW! Your team was professional, patient and courteous when I called and guided me to find the part I needed. Thank you for making customer service a priority - unfortunately not enough businesses see the value in this, but you do, thank you.
Thank you so much for your super fast delivery from Adelaide to Townsville in 2 days ! This was unbelievable plus being 4 days before Christmas ! The sensor in my LG magic remote for tv had stopped working and I really thought I'd have to go without over the xmas/new year holiday period. Statewide saved the day ! So happy with your prompt attention to my order at the busiest time of year. Big Thank You ! Sincerely Robyn D
I am writing to pass on my thanks to Katelyn H who was extremely helpful and efficient in finding and locating parts for my newish Electrolux upside down fridge. I had attempted to get these part numbers from Electrolux Spare Parts Dept. direct and also two service agents located in Sydney and Wollongong without any luck. Without labouring the issue I spent 40 years in the appliance service and spare parts industry. Please pass on my sincere thanks to Katelyn. Regards, Les W
Good morning I am writing to say a huge thank you. I ordered a part for my LG washing machine and it arrived within 48 hours - WOW! Alicia C was professional, patient and courteous when I called and guided me to find the part I needed. Thank you for making customer service a priority - unfortunately not enough businesses see the value in this, but you do, thank you.
What great service. Easy to order online, got the product I wanted at a competitive price and such prompt delivery. Thanks so much
Thank you so much for quick dispatch and postage!! It’s always those appliances that you use a lot and need it to work straightaway that breaks down so thank you again!
I was very impressed with Statewide, I wasn’t hopeful that I would find the part for an old fridge and I found the ordering process very user friendly, the next day delivery interstate was unexpected. Exceeded expectations.
Just wanted to say how impressed I am with the product received. Purchase and delivery was prompt, no fuss. Excellent service.
Statewide are polite, helpful and reliable. Yet again you have saved us frustration as the remote you supplied before has worn out but has been a very busy remote. Helpful, reliable and you are an excellent pleasure to deal with kind regards Val and Dean PS Go the Crows!
Just wanted to express my sincere thanks for the very prompt and efficient service we received from you. I ordered 2 control knobs a week ago from you and they arrived at my front door this morning. Much more efficient than other online services I have used in the past, so thank you for a job well done. Kind Regards
I am contacting you to thank you for your incredible service in couriering my order which was placed yesterday to have it arrive in Hobart to me just now. That is amazing service and I am very impressed and will definitely recommend you to anyone looking for spare parts. Thanks again
Just to let you know that I received a stove part yesterday, ordered it 9am and the courier dropped it on my doorstep at 3pm at Nuriootpa. That is fantastic service. Thanks
Thank you so much for your help, I have ordered the part via the website. This issue was causing me so much angst and you have made the process so simple, thank you so much, your customer service is exceptional. Hope you have a lovely weekend.
Morning Statewide Folk I wish to thank you and your phone lady for the prompt processing and sending of the request of a new LG remote control. It arrived lunch time yesterday and works just fine. Many thanks...
Just want to say thank you for the fast delivery. At 1.30 pm yesterday I ordered a bar door replacement for my L.G. Fridge and it arrived at my place 300km north of Brisbane at 12.30 pm today, less than 24 hours for delivery. Thanks
The hinges arrived on Tuesday, the courier dropped them off at the door as promised, they have solved the problem with the oven (giving me some browny points). A very well done, thankyou. Regards
I just wanted to pass on my feedback for an excellent service your company provided recently when I bought spare parts for my fisher and paykel fridge. You responses were prompt and I couldn't believe how seamless the process was. And how quickly I received the parts. Thank you for a great service! I will certainly be recommending your company to anyone who needs spare parts. Cheers,
Thanks for the speedy delivery of the two filters for LG refrigerator...ordered yesterday afternoon and delivered to my Gold Coast address before noon today. First class service which I will certainly use again and will recommend to my friends. Your service leaves retailers on the Coast for dead both on cost and availability. I was told I would have to wait for a month for the filters by one retailer. Thanks again.
Just want to say thank you for your outstanding customer service. I rang yesterday a 2.45pm, placed an order for 5 parts for 2 different appliances. They were delivered here this morning by 10am! Absolutely brilliant. Thanks.
Thanks, Product has just arrived, fantastic. Wish all internet company's were as efficient.
I just wanted to let you know that the door arrived on Thursday, and I am very happy with the service during my purchase and the after sales assistance I received on all my enquiries, and the politeness I got through the process from the start to the finish. So am one very happy client and I would recommend you to all my friends.
Thankyou for the very efficient ordering system and prompt delivery of the mounting shaft for our Panasonic Bread Maker. We ordered on the weekend and the parcel arrived early Tuesday morning.
I just wanted to drop a line back to you reference my replacement remote that I received at the door this morning. I cannot believe the expedience that has been achieved in getting it to me since speaking with you on Monday, your efforts and professionalism have been shown to be at the highest level in sales with any company I have dealt with, and I can tell you that my business dealings have taken me around the country and overseas for many years. Please pass this email onto your company heads, so that they know how well you represent their business and their reputation.
To whom it may concern, This is a note of “Thanks” to all at Statewide. From the person who took my call, to the helpful gentleman in spare parts, I was given friendly and helpful assistance in regards to my spare part enquiry and then received the part in record time. I am most impressed and again say a big Thanks for such great service. Well done everyone. Regards
Hi, I wanted to thank you for the swift delivery of the PCB unit. Our TV now works! Thanks
Thankyou so much for your time and work. Fantastic customer service!!!! Great work!
Hi, just a quick msg to say thanks for your great service, from the professional and friendly lady on the phone to the fast delivery everything was great. Look forward to dealing with you again. Regards and Merry Christmas to you all!
Recently I had to replace a small part for a vacuum cleaner. My service from Statewide was excellent. The woman who took my call was able to find and price the part very quickly (I did have the exact details) and found it was in stock. It was kept for me. The following week a pleasant man served me and I had the part quickly. Then I asked him why several negatives appeared on your website. He explained that satisfied customers seldom register thanks; clients with a problem complain. Fair enough. So here is my positive response.
Hi I phoned around lunch time yesterday after spending several hours trying to get a light bulb for my Fridge Freezer. Choice gave m your number & I spoke to a lady called Sandra who helped me in about two minutes. I received the item at 8am this morning. I have never had service this good or this quick. I live in suburban Brisbane, so I was not expecting a delivery for 3 to 5 days. Just want to send this special message of thanks for such wonderful Australian service. I had been on the phone all morning, getting nowhere, with people who could not speak English, so it was very refreshing to get some good old fashioned service. Thanks once again & please tell Sandra the light bulb works perfectly. Kind Regards
Just had to send this email to you to say how impressed we are with your website and especially your service...went online yesterday...order my IXL Tastic cover plate (originally purchased 18 years ago) only to find you have it in stock....ordered it and paid online at 7:00am...arrived home the next day and the order is on my door step....absolutely fantastic....will be singing your praises to everyone...many thanks...
Can it get any easier ? Ordered this product and in just over 24 hours it was in my hands! You mob are ROCKSTARS. I'll definitely order more gear from you when the need arises and will also endorse/recommend/preach the sensational customer service I've received to anyone needing replacements. Brilliant. Keep it up!!
Just excellent service!! Hi, I ordered a handle for our Samsung Front Loader last week, it arrived, no fuss, no hassle, just easy to do business with you. Fitted it last night, no worries. I need a filter for my fridge in a couple of months and I will be ordering from you. Thank you!!
Thank you so much for your quick delivery as I have already received them today after only ordering yesterday!! :)
Dear Carol our remote arrived safely; we were surprised at 10am this morning. We sort of would not have been surprised if it were Friday. We wish to thank you for a friendly and efficient service especially seeing as I was hopeless on your website. Statewide Appliance Spares you must feel very proud. It is a rare thing these days to get such good service. My husband is going to have a lovely time after struggling for months ha ha. We certainly will recommend you to all our friends. Kind regards
Hi Mark, Thanks so much for your email. I was extremely happy with how fast this arrived, received yesterday. Excellent service, will be using again if need be and highly recommend your company. Thank you
I ordered a part online for our washing machine which they didn't have in stock so they had to order it from the manufacturer. It was delivered to me in Victoria exactly 1 week later. Super impressed with the speedy service. Very happy.