Statewide Appliance Spares Blog

From our humble beginnings in 1985 on Sturt Street, Adelaide, Statewide Appliance Spares have grown into Australia’s most trusted distributor of appliance spare parts – offering the biggest range and shipping nationwide every day.  Our journey We began by supplying spare parts for white goods to the trade industry, quickly expanding into brown goods. Over the decades, we forged strong partnerships with global brands like LG, Bosch, Electrolux, Philips, Samsung, Smeg and Miele, ensuring our customers have access to quality spare parts they can trust. By 2002, we launched Statewide Appliance Distributors, expanding into commercial laundry and floor care solutions, including repairs and servicing. In 2005, LG appointed us as their exclusive national distributor, a milestone that cemented our reputation in the industry. Over the years, we've developed strong partnerships with our trusted suppliers, ensuring our customers have reliable access to high-quality spare parts, delivered promptly and efficiently. To meet increasing demand, we relocated to a larger facility in Hilton in 2016, broadening our range to include European brands. By 2019, we became the exclusive supplier of Philips spare parts in Australia and New Zealand and by 2021, we successfully expanded into the New Zealand market, reinforcing our position as a leading one-stop shop for appliance spare parts. Today, we supply parts for over 90 brands, helping more than 130,000 customers each year find the right spare part for their appliance. Driving innovation At Statewide Appliance Spares, innovation drives everything we do. Our market-leading website ensures customers can easily find and order the right spare parts for their appliances, with real-time stock updates and seamless and secure transactions. Inside our state-of-the-art warehouse, every part is barcoded for accurate inventory management, ensuring swift identification, efficient processing and fast dispatch. Our strong partnerships with trusted delivery services enable reliable daily shipments across Australia and New Zealand. We empower customers through our online advice hub, featuring DIY repair guides, blog posts, and how-to videos, making appliance repairs accessible to everyone. By encouraging repairs over replacements, we help customers reduce waste, save money and extend the life of their appliances. More than just spares With a dedicated local team of 41 employees, we provide expert advice, repairs and onsite servicing. Our customers count on us year after year to keep their appliances running smoothly. In South Australia, we offer onsite repairs for domestic customers and a mobile van service for commercial clients, making appliance care easily accessible. Our knowledgeable and experienced local team ensure our customers receive the best advice and support. Our commitment to excellence is reflected in our Google Customer rating of 4.9 out of 5, with feedback consistently praising our outstanding service, reliability and extensive product range. “Reaching 40 years is a milestone that reflects our commitment to innovation, customer service and strong partnerships with leading brands. We are proud of our journey and excited about the future.” – David Stretton, CEO   Thank you to our customers  Our customers have been integral to our success over the past 40 years. Whether it’s a homeowner tackling a DIY repair or a technician sourcing essential parts, we remain committed to providing quality parts, practical guidance and outstanding support every step of the way. "From our first day in 1985 to today, our mission has remained the same—making buying spares easy. Thank you to our loyal customers, suppliers and our incredible team for being part of this journey.” – Paul Haysman, Owner  As we celebrate this milestone, we look forward to the future—continuing to deliver exceptional service, the biggest range of spare parts and the expertise our customers rely on. From all of us at Statewide Appliance Spares, thank you for your support. Here’s to the next 40 years!

This month marks a special occasion for the Statewide Appliance Spares team as we celebrate 35 years in business. Founded in 1985, Statewide Appliance Spares has grown to be a leading national spare parts distributor, with the biggest range of appliance spares in Australia. Statewide Appliance Spares opened its doors in Adelaide, South Australia, initially supplying white goods spare parts to trade customers. We then went on to expand our product range to meet the demands of both retail and trade customers. Statewide now provides Australia’s biggest range of spare parts for most leading brands of home appliances. In 2002, Statewide Appliance Distributors launched into the market, offering complete solutions for commercial laundry and floor care, including repairs, service and spare parts. The move to our new premises in 2016 saw us expand even further. Statewide are now conveniently located five minutes from the Adelaide CBD and airport, as well as being on major transport routes, to reach customers right across Australia. The building was extensively re-modelled to our own specifications. You will find a spacious shop and showroom as well as state-of-the-art warehousing to support the continued growth of the business. Winning team General Manager, David Stretton attributes the Statewide Appliance Spares customer service team to being an integral part of its success. The team’s in-depth knowledge and industry expertise allows them to offer complete solutions to their customers.  “Our success and 35 year milestone is testament to our winning team and their can-do attitude which is recognised by our customers.” Customers are the heartbeat of our business, who provide feedback to us daily. They let us know when we are doing our job right and also give us valuable insights on areas we can further develop and improve. “Staff are so happy and really go the extra mile to help. Well done Statewide Appliance staff. You are the best” Rhonda R, Google Reviews Trends and trade Statewide has seen trends towards updating appliances as soon as something goes wrong shifting. Customers are now seeking eco-friendly and sustainable solutions, choosing to repair their appliances in the first instance. DIY appliance repairs are often easily handled by customers.  David has seen this trend first hand “Customers are conscious of creating landfill and in the main, it is often cheaper to repair than replace.” Paul Haysman, Owner and Director, notes the changes in how customers choose to buy spare parts, “The selling of parts for larger appliances is now more likely to be online or via telephone, rather than driving down to the local repair shop.” As more and more trade customers broaden the type of appliances they repair, such as air conditioning and refrigeration, we are able to offer an extensive range of parts and services to support them in their business. Our extensive national freight network enables us to quickly ship parts to our customers all across Australia. We have added a dedicated trade free call number and priority trade customer service team. This will manage their specific needs and requirements. Whilst Statewide continues to serve local customers at the Hilton store, there has been significant development in the online space. Statewide have introduced a new, improved website that features better functionality and ease of use. The customer service centre has also grown, with more staff to service the needs of our customers. Extensive resourcing and training ensures we can efficiently service the market nationwide. Looking ahead Statewide is a national distributor for most brand, with more brands and products added to the range. In addition, we are improving our enormous database of technical information, so that we can assist customers to find what they are looking for. As the team continues to expand, there will be an even greater focus on customer communication. We will offer customers more ways to buy and communicate with us. Paul Haysman adds, “We will continue to invest in our people and the latest technology to continue making the buying of spare parts easier for our ever-growing customer base”. As we celebrate our 35th year in business, we continue to adapt to changes in the industry and emerging trends. This ensures we continue to deliver a seamless and positive customer experience. Our team takes great pride in the legacy which we have built. We look forward to serving our customers throughout Australia and make buying spare parts easier for many years to come. Shop with us Statewide Appliance Spares offer national service. Reach us on free call 1800 005 220 and speak to a member of our dedicated customer service team. Shop online 24/7 with our brand-new website, offering Australia’s biggest range of spare parts. You will quickly and easily find the part you need. Local customers can also visit our store, conveniently located at 105 Sir Donald Bradman Drive, Hilton.