Statewide Appliance Spares Blog

Speed Queen - Leaders in the Australian Laundry Industry For 40 years, Statewide Appliance Spares has been Australia’s most trusted name in appliance spare parts, commercial laundry and floor care. As we mark this milestone, we’re proud to recognise the industry leaders who have supported us along the way. One of those key partners is Speed Queen, represented in Australia by F.L. Costello & Co. With more than 70 years of experience and a reputation for reliability, they have played a vital role in supporting commercial and domestic laundry sectors across the country. “We’re proud to celebrate this incredible milestone with a company that has been a trusted partner to Speed Queen for many years,” says Mark Stathakis of Speed Queen. “Statewide’s fast, reliable service and commitment to genuine parts have been key to the support our customers receive — from busy laundromats and commercial operations to homes across the country.” F.L. Costello & Co is a proudly Australian, family-owned business that has led the commercial laundry equipment industry since 1955. As exclusive manufacturer agents for Speed Queen and Unimac brands across Australia (NSW, WA, QLD, SA, NT & ACT), they are the region’s largest distributor of commercial laundry equipment. With warehouses operating across six states and territories, their team brings a wealth of local knowledge and a strong commitment to quality, affordability and customer support. As the industry continues to evolve, they continue to lead the way with innovation, knowledge sharing, and enduring partnerships. Brett O’Neil, Sales Manager at Statewide Appliance Distributors adds “The team at Speed Queen are knowledgeable, dependable, and always ready to assist with expert technical advice. They’ve been a valuable partner in helping us deliver great outcomes for customers in the commercial laundry space.” As a family-owned business, Statewide Appliance Spares is proud to have supported Australians for four decades — with the country’s largest range of appliance spare parts expert advice, and fast, nationwide delivery. A big thank you to Speed Queen (F.L. Costello & Co) team for their continued support and contribution to our success! Shop Speed Queen new equipment and parts at Statewide Appliance Distributors. 

A commitment to quality and reliability Turning 40 is a major milestone and at Statewide Appliance Spares, it’s also a moment to reflect on the great partnerships that have supported us along the way. We’ve grown from a local spare parts supplier into one of Australia’s most trusted names in appliance spares, thanks to the support of our customers, our team, and the strong relationships we’ve built with key partners. One of those valued partnerships is with Samsung (Priority Appliance Repairs) — a collaboration built on trust, expertise and a shared commitment to delivering reliable service. “Congratulations to everyone at Statewide Appliance Spares on 40 incredible years! Your team's reliability, knowledge and customer service make you an essential partner in our business. We truly value the relationship we've built over the years.” -Tim Webb, Managing Director, Priority Appliance Repairs Priority Appliance Repairs is a local, family-run business specialising in the repair and maintenance of white and brown goods for Samsung and LG. Their hands-on expertise, professionalism and customer-first approach align perfectly with our mission to keep appliances running better, for longer. “Strong partnerships are the foundation of any successful business. We thank the team at Samsung (Priority Appliance Repairs) for their support over the years as we’ve continued to supply hundreds of thousands of genuine Samsung parts to our customers.” -David Stretton, CEO, Statewide Appliance Spares As we look ahead, we’re excited to continue working our key partners — delivering quality parts and trusted repairs that help customers across Australia get the most out of their appliances. Shop Samsung spare parts at Statewide Appliance Spares.  

Pacvac - Commercial and domestic cleaning experiences, revolutionised At Statewide Appliance Spares, we’ve always believed that great service starts with great people — and that includes the partners we work with. As we mark 40 years in business, we’re taking a moment to celebrate the brands who’ve helped us grow, evolve and better support our customers across Australia and New Zealand. One of those long-standing partnerships is with Pacvac — leaders in commercial cleaning and pioneers in backpack vacuum design. “It’s great to partner with leading brands like Pacvac. Their product range is built for performance and reliability, and they consistently deliver the kind of support that makes a real difference to our customers.” – Brett O’Neil, Sales Manager, Statewide Appliance Distributors Pacvac has been a driving force in the commercial cleaning industry since 1978. Known for designing and manufacturing world-class backpack vacuum cleaners, their products are used in over 20 countries — delivering efficiency, comfort and innovation to cleaners around the globe. Pacvac offers a broad range of cleaning equipment, including their signature backpack vacuums, high-performance canister vacuums, and powerful wet and dry vacuum cleaners. These products are designed to make cleaning faster, easier and more ergonomic for commercial, industrial, and domestic users alike. As a proudly Australian business, Pacvac shares our commitment to customer-first service and building long-term relationships.  “Congratulations on 40 years! It’s been a pleasure to partner with a team that shares our commitment to quality, reliability and customer-first service. We value our relationship with Statewide Appliance Spares and look forward to continuing to support one another for many more years to come.” - Nolan Smith, Regional Sales Manager, Pacvac  We’re incredibly proud to work alongside brands like Pacvac — businesses that understand the value of great service, dependable products and strong partnerships. Here’s to continuing to support our customers with commercial cleaning solutions that work as hard as they do. Explore Pacvac’s floor care range today — available through Statewide Appliance Distributors.

Philips – Delivering innovation that matters to you  This year, Statewide Appliance Spares is thrilled to celebrate our 40th birthday—a remarkable milestone that marks four decades of growth, innovation, and unwavering commitment to the appliance industry across Australia and New Zealand. Since our humble beginnings in 1985, we have grown into one of the country’s most trusted names in appliance spares - built on a foundation of quality, service and strong supplier partnerships. One of our key partnerships is with Philips Australia, a collaboration we’re incredibly proud of. Since joining forces in 2020, our team has supported Philips’ Personal Health division by managing parts fulfilment, refunds, and in-warranty replacements—ensuring every customer experience is handled with care and speed. Neil Macdonald, on behalf of Philips Australia, shared these kind words: “On behalf of Philips, I’d like to congratulate the entire Statewide team on an incredible 40 years in business. Since joining forces in December 2020, Statewide has become an essential part of our Philips Personal Health service network—providing all spare parts for our personal health product range, issuing refunds, and delivering in-warranty replacements with exceptional speed and care. What once took weeks to process is now consistently delivered in under 48 hours, often in just 24 hours. That shift alone has had a direct and measurable impact on customer satisfaction—lifting our Net Promoter Score to record highs and consistently exceeding our set targets. Their professionalism, responsiveness, and commitment to our customers have made a lasting impression, and their team’s unwavering support continues to elevate our brand experience every day. To the entire Statewide team—congratulations on 40 exceptional years. We’re proud to partner with you, and we look forward to continuing this journey together.” Philips Australia, a leader in health technology, shares our passion for quality and customer satisfaction. Their innovative products, paired with our expertise in spare parts and service, have created a partnership that delivers outstanding results.  David Stretton, CEO of Statewide Appliance Spares, reflects on this partnership:“At Statewide, we continue to lead the appliance spare parts industry by offering the largest range of spares for all the top brands. We’re proud to have established a strong partnership with Philips, supplying genuine Philips parts to our customers. It’s a pleasure working with Neil and his team, combining our strengths to deliver exceptional service and support.” Our 40-year journey wouldn’t have been possible without the trust and support of suppliers like Philips Australia. A huge thank you to Philips and all our partners for being part of this incredible journey! Philips spare parts are available at Statewide Appliance Spares.

Mitsubishi Electric - Experience 'A Life More Electric' This year, the Statewide Appliance Spares are celebrating a huge milestone—40 years in business! From our early days on Sturt Street in Adelaide, our mission has remained the same, delivering quality appliance spare parts and expert service that our customers can rely on. As we look back on four decades of growth and innovation, it’s clear that none of this would have been possible without the support of our suppliers. We’re proud to work alongside industry leaders like Mitsubishi Electric Australia, whose world-class products have been a key part of our journey. Established in 1974, Mitsubishi Electric Australia has long been recognised as a pioneer in electrical and electronic equipment—from cooling and heating solutions to high-end consumer electronics and industrial technology. For 50 years, they’ve earned a reputation for quality, reliability, and innovation—a perfect fit for our commitment at Statewide to only offer the very best to our customers. Victor Gabbi, Spare Parts Supervisor at Mitsubishi Electric, shared with us, “Mitsubishi Electric Australia is proud to be associated with Statewide Appliance Spare as they celebrate 40 years in business. Statewide provides a valuable, professional and reliable service to support consumers with Mitsubishi Electric Products. We look forward to our ongoing successful partnership.” Our relationship with Mitsubishi Electric goes far beyond supply and demand. It’s a partnership built on mutual respect, shared values and a desire to provide exceptional service. Together, we’ve helped thousands of customers keep their appliances running smoothly by combining genuine parts and expert knowledge with a shared focus on quality and customer satisfaction. David Stretton, CEO of Statewide Appliance Spares, adds “At Statewide, we’ve enjoyed a longstanding relationship with Mitsubishi Electric. It’s always a pleasure working with their team—they’re responsive, reliable, and share our commitment to outstanding service. Open communication and genuine partnership have been the foundation of our success together over many years.” Thank you to our friends at Mitsubishi Electric for helping us become one of Australia’s most trusted names in appliance spares. Here’s to 40 amazing years—and many more to come! Mitsubishi Electric spare parts are available at Statewide Appliance Spares.

Nilfisk - Innovating clean for over a century As we celebrate 40 years at Statewide Appliance Spares, we're shining a light on the trusted partnerships that have helped us deliver quality, reliability and innovation to our customers. One of those valued relationships is with Nilfisk, a global name in professional cleaning solutions. With more than 100 years of expertise, Nilfisk has set the benchmark for commercial vacuums, industrial floorcare, and pressure washers — delivering high-performance equipment trusted in over 100 countries. As a leader in the professional cleaning space, Nilfisk is also pushing boundaries with a strong focus on sustainability, aiming to decarbonise their entire supply chain and lead the industry with environmentally responsible cleaning solutions. “Congratulations to the team at Statewide Appliance Spares on 40 years of excellence! Your dedication to service, reliability, and product knowledge has made you a trusted partner in the industry. It's been a pleasure working with a team that shares our commitment to customer satisfaction and long-term value.” — Dejan Balaban, State Sales Manager SA/NT, Nilfisk. Our connection with Nilfisk goes beyond products — it’s about shared goals. Together, we’ve helped customers across Australia access the right tools for clean, safe and efficient environments. “Nilfisk is an important part of our commercial floor care offering. Their support over the years has been invaluable, and we look forward to continuing to work together and grow the Nilfisk brand with our customers.” — Brett O’Neil, Sales Manager, Statewide Appliance Distributors As we look ahead, we’re excited to continue working alongside suppliers like Nilfisk — who not only deliver on performance, but share our focus on customer service and long-term value. Discover the Nilfisk range — available through Statewide Appliance Distributors

Cleanstar – The industry’s trusted choice for quality and reliability This year, we proudly celebrate 40 years since Statewide Appliance Spares first opened its doors in Adelaide. Four decades of dedication to quality and service have established us as Australia’s most trusted distributor of appliance spare parts. Our 2002 expansion into commercial laundry and floor care through Statewide Appliance Distributors has been driven by the strong partnerships we’ve built with our suppliers.   Spotlight on Cleanstar Cleanstar is Australia’s leading wholesale distributor of commercial and domestic vacuum cleaners, bags, filters, spare parts, and cleaning equipment. With over 100 years of combined industry experience within their dedicated team, Cleanstar has become the brand the cleaning industry trusts and relies on. At Statewide Appliance Spares, we share Cleanstar’s commitment to delivering exceptional customer service and providing high-quality products. “Congratulations to Statewide Appliances on 40 remarkable years! You've truly become an institution in South Australia, and it's been a pleasure working with such a professional and trusted team. Cleanstar is proud to be part of your journey—here’s to continued success and a bright future ahead!” - Lisa Michalson, Director at Cleanstar Statewide Appliance Spares has been a trusted partner and strong supporter of the Cleanstar brand for many years. As fellow Australian businesses, we share a deep commitment to quality and service. Renowned as spare parts specialists, Statewide Appliance Spares plays a key role in representing Cleanstar’s products across South Australia—offering expert repairs and exceptional customer support. Our valued relationship is built on reliability, knowledge, and mutual respect. Thank you to Lisa and the team at Cleanstar, for being an integral part of the Statewide story. Shop Cleanstar parts and accessories in store and online at Statewide Appliance Spares.  

Enzyme Wizard – Nature’s toughest cleaner since 2009! In 2025, Statewide Appliance Spares proudly celebrates 40 years in business. From our early beginnings in 1985, we’ve grown into one of Australia’s most trusted spare parts distributors — helping over 130,000 customers each year find the right parts to keep their appliances running at their best. As we celebrate this milestone, we’re also celebrating the partnerships that have supported and shaped our journey. One of those is with Enzyme Wizard — a proudly Australian-owned company leading the way in eco-friendly cleaning solutions. “The introduction of Enzyme Wizard products has been a fantastic addition to the extensive range at Statewide Appliance Spares. We share a strong commitment to sustainability and a vision for helping customers make choices that are better for their appliances and the environment.”– David Stretton, CEO – Statewide Appliance Spares A shared commitment to sustainability and innovation Enzyme Wizard has been producing natural enzyme-based cleaning products for homes, commercial operations and hospitality venues since 2009. Built on a foundation of innovation and environmental responsibility, their range is pH-neutral, soap-free, and tough on grime — all while being gentle on the planet. With a shared focus on reducing environmental impact and providing safer alternatives to harsh chemicals, Enzyme Wizard and Statewide are aligned in purpose and values. “We at Enzyme Wizard have fortunately worked with David and his team for close to 12 years. In our formative years, we really appreciated the forward-thinking companies like Statewide for trusting in our technology. Their reliability, responsiveness, and easy working environment have been a pleasure to deal with. Their knowledge of the industry and commitment to service has made them a valuable supplier to our business. Well done to the entire team on this achievement, and we look forward to continuing to grow our relationship for many years to come.”– Jamie Flinkier, Director – Enzyme Wizard We’re proud to have supported the growth of innovative Australian businesses like Enzyme Wizard — and we’re equally proud to offer their sustainable range to our customers.  The complete range of Enzyme Wizard products are available in store and online at Statewide.

Power Of 4 - Premium cleaning products that hug your appliances back. In 2025, Statewide Appliance Spares proudly marks 40 years in the industry. From our early days on Sturt Street in Adelaide to becoming Australia’s leading distributor of appliance spare parts, this milestone is more than a celebration of longevity – it’s a celebration of the trusted partnerships that have helped shape our journey. One of those partnerships is with local South Australian brand, Power of 4 – a family-owned business creating premium laundry and dishwashing products right here in Adelaide. “We are delighted to stock the Power of 4 premium laundry and dishwasher range at Statewide. Partnering with a local South Australian business has provided us with an opportunity to offer a broader range of quality products to our customers that complements our extensive range of appliance spares.”– David Stretton, CEO – Statewide Appliance Spares A shared commitment to performance and care Power of 4 brings over 50 years of technical expertise to their detergent manufacturing, combining innovation, quality and appliance know-how to produce products that truly perform. Their eco-conscious, high-performance formulas are tough on dirt but gentle on machines – helping customers care for their appliances long after they’ve made a repair. “Congratulations Statewide on your 40th birthday. The Statewide team have always been exceptional when it comes to service and delivery of parts. The team are always friendly and are engaged in what they do best. We look forward to a continued working relationship together and wish them all the best on this special milestone.”– Andrew Ktoris, Power of 4 At Statewide, we're committed to helping customers extend the life of their appliances – not just by offering quality spare parts, but by supporting sustainable choices that reduce waste. Stocking Power of 4 aligns perfectly with this mission. Their range is designed to care for your appliances and keep them running efficiently for longer. Andrew further adds, “Having Statewide Spares as an official stockist makes sense. Together, we get the machine operational – and then keep it that way!” We’re proud to celebrate this milestone alongside Power of 4 and all the other great local partners who have helped us grow. Here’s to keeping appliances running better, for longer — and partnering with local brands who share our commitment to quality, care and sustainability. Power of 4 premium laundry and dishwasher range is available in store and online at Statewide.

From our humble beginnings in 1985 on Sturt Street, Adelaide, Statewide Appliance Spares have grown into Australia’s most trusted distributor of appliance spare parts – offering the biggest range and shipping nationwide every day.  Our journey We began by supplying spare parts for white goods to the trade industry, quickly expanding into brown goods. Over the decades, we forged strong partnerships with global brands like LG, Bosch, Electrolux, Philips, Samsung, Smeg and Miele, ensuring our customers have access to quality spare parts they can trust. By 2002, we launched Statewide Appliance Distributors, expanding into commercial laundry and floor care solutions, including repairs and servicing. In 2005, LG appointed us as their exclusive national distributor, a milestone that cemented our reputation in the industry. Over the years, we've developed strong partnerships with our trusted suppliers, ensuring our customers have reliable access to high-quality spare parts, delivered promptly and efficiently. To meet increasing demand, we relocated to a larger facility in Hilton in 2016, broadening our range to include European brands. By 2019, we became the exclusive supplier of Philips spare parts in Australia and New Zealand and by 2021, we successfully expanded into the New Zealand market, reinforcing our position as a leading one-stop shop for appliance spare parts. Today, we supply parts for over 90 brands, helping more than 130,000 customers each year find the right spare part for their appliance. Driving innovation At Statewide Appliance Spares, innovation drives everything we do. Our market-leading website ensures customers can easily find and order the right spare parts for their appliances, with real-time stock updates and seamless and secure transactions. Inside our state-of-the-art warehouse, every part is barcoded for accurate inventory management, ensuring swift identification, efficient processing and fast dispatch. Our strong partnerships with trusted delivery services enable reliable daily shipments across Australia and New Zealand. We empower customers through our online advice hub, featuring DIY repair guides, blog posts, and how-to videos, making appliance repairs accessible to everyone. By encouraging repairs over replacements, we help customers reduce waste, save money and extend the life of their appliances. More than just spares With a dedicated local team of 41 employees, we provide expert advice, repairs and onsite servicing. Our customers count on us year after year to keep their appliances running smoothly. In South Australia, we offer onsite repairs for domestic customers and a mobile van service for commercial clients, making appliance care easily accessible. Our knowledgeable and experienced local team ensure our customers receive the best advice and support. Our commitment to excellence is reflected in our Google Customer rating of 4.9 out of 5, with feedback consistently praising our outstanding service, reliability and extensive product range. “Reaching 40 years is a milestone that reflects our commitment to innovation, customer service and strong partnerships with leading brands. We are proud of our journey and excited about the future.” – David Stretton, CEO   Thank you to our customers  Our customers have been integral to our success over the past 40 years. Whether it’s a homeowner tackling a DIY repair or a technician sourcing essential parts, we remain committed to providing quality parts, practical guidance and outstanding support every step of the way. "From our first day in 1985 to today, our mission has remained the same—making buying spares easy. Thank you to our loyal customers, suppliers and our incredible team for being part of this journey.” – Paul Haysman, Owner  As we celebrate this milestone, we look forward to the future—continuing to deliver exceptional service, the biggest range of spare parts and the expertise our customers rely on. From all of us at Statewide Appliance Spares, thank you for your support. Here’s to the next 40 years!

This month marks a special occasion for the Statewide Appliance Spares team as we celebrate 35 years in business. Founded in 1985, Statewide Appliance Spares has grown to be a leading national spare parts distributor, with the biggest range of appliance spares in Australia. Statewide Appliance Spares opened its doors in Adelaide, South Australia, initially supplying white goods spare parts to trade customers. We then went on to expand our product range to meet the demands of both retail and trade customers. Statewide now provides Australia’s biggest range of spare parts for most leading brands of home appliances. In 2002, Statewide Appliance Distributors launched into the market, offering complete solutions for commercial laundry and floor care, including repairs, service and spare parts. The move to our new premises in 2016 saw us expand even further. Statewide are now conveniently located five minutes from the Adelaide CBD and airport, as well as being on major transport routes, to reach customers right across Australia. The building was extensively re-modelled to our own specifications. You will find a spacious shop and showroom as well as state-of-the-art warehousing to support the continued growth of the business. Winning team General Manager, David Stretton attributes the Statewide Appliance Spares customer service team to being an integral part of its success. The team’s in-depth knowledge and industry expertise allows them to offer complete solutions to their customers.  “Our success and 35 year milestone is testament to our winning team and their can-do attitude which is recognised by our customers.” Customers are the heartbeat of our business, who provide feedback to us daily. They let us know when we are doing our job right and also give us valuable insights on areas we can further develop and improve. “Staff are so happy and really go the extra mile to help. Well done Statewide Appliance staff. You are the best” Rhonda R, Google Reviews Trends and trade Statewide has seen trends towards updating appliances as soon as something goes wrong shifting. Customers are now seeking eco-friendly and sustainable solutions, choosing to repair their appliances in the first instance. DIY appliance repairs are often easily handled by customers.  David has seen this trend first hand “Customers are conscious of creating landfill and in the main, it is often cheaper to repair than replace.” Paul Haysman, Owner and Director, notes the changes in how customers choose to buy spare parts, “The selling of parts for larger appliances is now more likely to be online or via telephone, rather than driving down to the local repair shop.” As more and more trade customers broaden the type of appliances they repair, such as air conditioning and refrigeration, we are able to offer an extensive range of parts and services to support them in their business. Our extensive national freight network enables us to quickly ship parts to our customers all across Australia. We have added a dedicated trade free call number and priority trade customer service team. This will manage their specific needs and requirements. Whilst Statewide continues to serve local customers at the Hilton store, there has been significant development in the online space. Statewide have introduced a new, improved website that features better functionality and ease of use. The customer service centre has also grown, with more staff to service the needs of our customers. Extensive resourcing and training ensures we can efficiently service the market nationwide. Looking ahead Statewide is a national distributor for most brand, with more brands and products added to the range. In addition, we are improving our enormous database of technical information, so that we can assist customers to find what they are looking for. As the team continues to expand, there will be an even greater focus on customer communication. We will offer customers more ways to buy and communicate with us. Paul Haysman adds, “We will continue to invest in our people and the latest technology to continue making the buying of spare parts easier for our ever-growing customer base”. As we celebrate our 35th year in business, we continue to adapt to changes in the industry and emerging trends. This ensures we continue to deliver a seamless and positive customer experience. Our team takes great pride in the legacy which we have built. We look forward to serving our customers throughout Australia and make buying spare parts easier for many years to come. Shop with us Statewide Appliance Spares offer national service. Reach us on free call 1800 005 220 and speak to a member of our dedicated customer service team. Shop online 24/7 with our brand-new website, offering Australia’s biggest range of spare parts. You will quickly and easily find the part you need. Local customers can also visit our store, conveniently located at 105 Sir Donald Bradman Drive, Hilton.