Statewide Appliance Spares Blog

Philips – Delivering innovation that matters to you  This year, Statewide Appliance Spares is thrilled to celebrate our 40th birthday—a remarkable milestone that marks four decades of growth, innovation, and unwavering commitment to the appliance industry across Australia and New Zealand. Since our humble beginnings in 1985, we have grown into one of the country’s most trusted names in appliance spares - built on a foundation of quality, service and strong supplier partnerships. One of our key partnerships is with Philips Australia, a collaboration we’re incredibly proud of. Since joining forces in 2020, our team has supported Philips’ Personal Health division by managing parts fulfilment, refunds, and in-warranty replacements—ensuring every customer experience is handled with care and speed. Neil Macdonald, on behalf of Philips Australia, shared these kind words: “On behalf of Philips, I’d like to congratulate the entire Statewide team on an incredible 40 years in business. Since joining forces in December 2020, Statewide has become an essential part of our Philips Personal Health service network—providing all spare parts for our personal health product range, issuing refunds, and delivering in-warranty replacements with exceptional speed and care. What once took weeks to process is now consistently delivered in under 48 hours, often in just 24 hours. That shift alone has had a direct and measurable impact on customer satisfaction—lifting our Net Promoter Score to record highs and consistently exceeding our set targets. Their professionalism, responsiveness, and commitment to our customers have made a lasting impression, and their team’s unwavering support continues to elevate our brand experience every day. To the entire Statewide team—congratulations on 40 exceptional years. We’re proud to partner with you, and we look forward to continuing this journey together.” Philips Australia, a leader in health technology, shares our passion for quality and customer satisfaction. Their innovative products, paired with our expertise in spare parts and service, have created a partnership that delivers outstanding results.  David Stretton, CEO of Statewide Appliance Spares, reflects on this partnership:“At Statewide, we continue to lead the appliance spare parts industry by offering the largest range of spares for all the top brands. We’re proud to have established a strong partnership with Philips, supplying genuine Philips parts to our customers. It’s a pleasure working with Neil and his team, combining our strengths to deliver exceptional service and support.” Our 40-year journey wouldn’t have been possible without the trust and support of suppliers like Philips Australia. A huge thank you to Philips and all our partners for being part of this incredible journey! Philips spare parts are available at Statewide Appliance Spares.

Mitsubishi Electric - Experience 'A Life More Electric' This year, the Statewide Appliance Spares are celebrating a huge milestone—40 years in business! From our early days on Sturt Street in Adelaide, our mission has remained the same, delivering quality appliance spare parts and expert service that our customers can rely on. As we look back on four decades of growth and innovation, it’s clear that none of this would have been possible without the support of our suppliers. We’re proud to work alongside industry leaders like Mitsubishi Electric Australia, whose world-class products have been a key part of our journey. Established in 1974, Mitsubishi Electric Australia has long been recognised as a pioneer in electrical and electronic equipment—from cooling and heating solutions to high-end consumer electronics and industrial technology. For 50 years, they’ve earned a reputation for quality, reliability, and innovation—a perfect fit for our commitment at Statewide to only offer the very best to our customers. Victor Gabbi, Spare Parts Supervisor at Mitsubishi Electric, shared with us, “Mitsubishi Electric Australia is proud to be associated with Statewide Appliance Spare as they celebrate 40 years in business. Statewide provides a valuable, professional and reliable service to support consumers with Mitsubishi Electric Products. We look forward to our ongoing successful partnership.” Our relationship with Mitsubishi Electric goes far beyond supply and demand. It’s a partnership built on mutual respect, shared values and a desire to provide exceptional service. Together, we’ve helped thousands of customers keep their appliances running smoothly by combining genuine parts and expert knowledge with a shared focus on quality and customer satisfaction. David Stretton, CEO of Statewide Appliance Spares, adds “At Statewide, we’ve enjoyed a longstanding relationship with Mitsubishi Electric. It’s always a pleasure working with their team—they’re responsive, reliable, and share our commitment to outstanding service. Open communication and genuine partnership have been the foundation of our success together over many years.” Thank you to our friends at Mitsubishi Electric for helping us become one of Australia’s most trusted names in appliance spares. Here’s to 40 amazing years—and many more to come! Mitsubishi Electric spare parts are available at Statewide Appliance Spares.

Nilfisk - Innovating clean for over a century As we celebrate 40 years at Statewide Appliance Spares, we're shining a light on the trusted partnerships that have helped us deliver quality, reliability and innovation to our customers. One of those valued relationships is with Nilfisk, a global name in professional cleaning solutions. With more than 100 years of expertise, Nilfisk has set the benchmark for commercial vacuums, industrial floorcare, and pressure washers — delivering high-performance equipment trusted in over 100 countries. As a leader in the professional cleaning space, Nilfisk is also pushing boundaries with a strong focus on sustainability, aiming to decarbonise their entire supply chain and lead the industry with environmentally responsible cleaning solutions. “Congratulations to the team at Statewide Appliance Spares on 40 years of excellence! Your dedication to service, reliability, and product knowledge has made you a trusted partner in the industry. It's been a pleasure working with a team that shares our commitment to customer satisfaction and long-term value.” — Dejan Balaban, State Sales Manager SA/NT, Nilfisk. Our connection with Nilfisk goes beyond products — it’s about shared goals. Together, we’ve helped customers across Australia access the right tools for clean, safe and efficient environments. “Nilfisk is an important part of our commercial floor care offering. Their support over the years has been invaluable, and we look forward to continuing to work together and grow the Nilfisk brand with our customers.” — Brett O’Neil, Sales Manager, Statewide Appliance Distributors As we look ahead, we’re excited to continue working alongside suppliers like Nilfisk — who not only deliver on performance, but share our focus on customer service and long-term value. Discover the Nilfisk range — available through Statewide Appliance Distributors

Cleanstar – The industry’s trusted choice for quality and reliability This year, we proudly celebrate 40 years since Statewide Appliance Spares first opened its doors in Adelaide. Four decades of dedication to quality and service have established us as Australia’s most trusted distributor of appliance spare parts. Our 2002 expansion into commercial laundry and floor care through Statewide Appliance Distributors has been driven by the strong partnerships we’ve built with our suppliers.   Spotlight on Cleanstar Cleanstar is Australia’s leading wholesale distributor of commercial and domestic vacuum cleaners, bags, filters, spare parts, and cleaning equipment. With over 100 years of combined industry experience within their dedicated team, Cleanstar has become the brand the cleaning industry trusts and relies on. At Statewide Appliance Spares, we share Cleanstar’s commitment to delivering exceptional customer service and providing high-quality products. “Congratulations to Statewide Appliances on 40 remarkable years! You've truly become an institution in South Australia, and it's been a pleasure working with such a professional and trusted team. Cleanstar is proud to be part of your journey—here’s to continued success and a bright future ahead!” - Lisa Michalson, Director at Cleanstar Statewide Appliance Spares has been a trusted partner and strong supporter of the Cleanstar brand for many years. As fellow Australian businesses, we share a deep commitment to quality and service. Renowned as spare parts specialists, Statewide Appliance Spares plays a key role in representing Cleanstar’s products across South Australia—offering expert repairs and exceptional customer support. Our valued relationship is built on reliability, knowledge, and mutual respect. Thank you to Lisa and the team at Cleanstar, for being an integral part of the Statewide story. Shop Cleanstar parts and accessories in store and online at Statewide Appliance Spares.