Statewide Appliance Spares Blog
Warning signs your washing machine is failing (and what to do)
If there is one household appliance you can't live without, it's your washing machine. Your washer can handle multiple loads each week, turning dirty clothes into fresh brights. Regular maintenance and care will keep your washer running like new for many years. Sometimes there are red flags that indicate your washer may be on the brink of a breakdown. Here are some of the warning signs your washing machine is failing — and what you should do about it.
Safety First!
Before attempting any repair:
- Unplug the machine or switch off at the circuit breaker
- Turn off the water supply
- Have towels ready for residual water
- Take photos before disconnecting wires
- If unsure, contact a qualified technician
1. Water isn't draining properly
Warning sign:
Water remains in the drum at the end of a cycle, or your machine displays a drain error code.
Why it matters:
If water can't drain, your clothes won't rinse properly, and your machine can't spin efficiently.
What to do:
Check the drain pump (usually located behind a small panel at the front). Remove any lint and debris that may be clogging the drain pump. If a clogged drain pump is not the problem, inspect your drain hose for any kinks or bends and straighten the hose. Check the hose for any blockages or obstructions.
Parts you might need:
Washing machine drain pump, drain hose
DIY or call a pro?
Cleaning the filter is easy DIY. Replacing a drain pump is achievable for confident DIYers. Electrical diagnostics may require a technician.
Check out our guide to fixing a washing machine that won't drain.
2. Washing machine shakes or makes weird noises
Warning sign:
Your washing machine shakes excessively, moves or makes loud thumping noises.
Why it matters:
Unbalanced loads can cause noise, but persistent banging may mean worn suspension rods, shock absorbers or drum bearings.
What to do:
Check your washer is level: This is often a result of your washing machine not sitting level on the floor. It should be positioned on a solid, flat level surface.
Ensure your load is balanced: Open your washer and adjust your laundry load if it has all moved to one side. Replace worn suspension springs: If vibration continues, it could be due to a worn suspension spring. With regular use, the suspension springs in top loaders can become stretched, damaged or can even detach and will need replacing.
Check shock absorbers: Shock absorbers sit between the outer tub and base frame to reduce vibration during the spin cycle. If they're worn or leaking, you'll hear loud banging as the tub hits the frame — check for damage or fluid leaks and replace both if needed.
Replace worn drum bearings: If shaking continues, worn drum bearings may be the cause. When bearings wear out, the drum can wobble during the spin cycle, leading to excessive vibration and loud rumbling noises.
Parts you might need:
Suspension rods, shock absorbers, drum bearings
DIY or call a pro?
Level adjustments are simple DIY. Suspension parts can be replaced, but bearing issues often require professional repair.
3. Water leaking from your washing machine
Warning sign:
Puddles forming beneath or around your washing machine.
Why it matters:
Leaks can cause serious water damage to floors and cabinetry if left unchecked.
What to do:
Visually inspect the hoses: Look for any signs of wear, including bulges, cracks, fraying, or leaks. Pay close attention to areas near the connections, as these are common failure points. Replace worn out hoses.
Check out our guide: How to inspect and easily replace your washing machine hoses
Inspect the door seal (front loaders): Wipe down the drum, door and gasket. Give the seals a thorough clean with a toothbrush or soft bristled sponge. Water, dirt, and grime can get trapped in the seal's folds, leaving a musty smell or cause mould or mildew to grow. Check the seals for any damage, splits or cracks and replace if necessary. Lastly, look underneath for signs of pump or tub leaks.
Parts you might need:
Washing machine hoses, washing machine door seal, pumps
DIY or call a pro?
Hoses and door seals are straightforward DIY replacements. Internal tub leaks require professional assessment.
4. Machine not spinning properly
Warning sign:
Clothes are soaking wet at the end of the cycle.
Why it matters:
A failed spin cycle increases drying time and may indicate motor, belt, or control issues.
What to do:
Check the load isn't too heavy: The easiest way to avoid an imbalanced drum is by making sure you place the correct load in your washer and avoid overloading it. Try readjusting your load and try spinning again.
Investigate any error codes: If your washing machine can't drain water properly, it won't enter the spin cycle. You may see codes like OE, 5E or SE on LG and Samsung washing machines, E20 or E21 on Electrolux and Westinghouse models, or F05 on Fisher & Paykel washers. These errors are usually caused by a blocked filter, faulty drain pump, or a kinked or clogged hose.
Investigate the drive belt and motor: Check if the drive belt has slipped off, stretched or snapped — this can prevent the drum from turning at full speed. If the belt looks intact, the issue could be a worn or failing motor, especially if you hear humming but the drum doesn't spin or turns weakly during the cycle.
Parts you might need:
Washing machine drive belt, motor
DIY or call a pro?
Replacing a belt can be DIY-friendly. Motor replacement should be handled by a qualified service technician.
5. Burning smell during use
Warning sign:
You notice a hot or electrical smell during or after a wash cycle.
Why it matters:
This could indicate an overheating motor, worn belt, seized drain pump or electrical fault.
What to do:
Disconnect the power immediately: If the smell is pungent or visible smoke, turn off power at the circuit breaker.
Check for overloading: A heavy load can cause the motor to overheat. Remove the laundry load and see if the machine works normally without laundry.
Check drive belt: Inspect the drive belt for any signs of wear or tear. A slipping belt can cause a rubbery smell.
Parts you might need:
DIY or call a pro?
Electrical issues should always be assessed by a qualified technician.
6. Door won't lock or open
Warning sign:
Your machine won't start because the door won't lock, or it won't unlock at the end of a cycle.
Why it matters:
Front loader washing machines rely on door lock mechanisms for safe operation.
What to do:
Check for trapped clothing preventing closure.
Wait until the timer has expired or water has fully drained: With some front loaders the door will not open for about 2–5 minutes after the end of the wash cycle.
Check if child lock function is on: If the child lock feature is on, you will not be able to open your washing machine door. The child lock symbol is often a small padlock and can be deactivated.
Investigate error codes: If the machine shows a door error, the door lock assembly may need replacing.
Parts you might need:
Washing machine door lock, door switch
DIY or call a pro?
Door lock replacements are often DIY-friendly with the correct part.
Read more in our DIY Guide: How to open a locked door on your front loader washing machine
7. Machine stops suddenly mid-cycle
Warning sign:
The machine powers off or freezes during a cycle.
Why it matters:
This may indicate overheating, control board faults, or sensor failure.
What to do:
Unplug the machine for 5–10 minutes to reset it. If the problem continues, internal components may need replacement.
Parts you might need:
Control board, pressure switch, motor capacitor
DIY or call a pro?
Control board replacement typically requires professional diagnosis. Call a qualified service technician.
DIY repairs you can tackle
- Cleaning drain filters
- Replacing door seals
- Swapping inlet or drain hoses
- Replacing drive belts
- Adjusting machine levelling
- Clearing pump blockages
When to call in the experts
- Motor replacement
- Bearing repairs
- Electrical faults
- Control board replacement
- Internal tub leaks
Should you repair or replace?
Time to replace when:
- Your machine is 12–15+ years old
- Repairs cost more than 50% of a new unit
- Multiple major components are failing
- You've had repeated breakdowns in 12 months
Repair makes sense when:
- The appliance is under 10 years old
- Only one component needs replacing
- Repair cost is under $400–500
- The issue is a common wear part (belt, seal, pump)
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Looking for more repair advice? Browse our blog for practical guides on appliance troubleshooting, maintenance tips and part replacements. Find out how to easily clean your washing machine lint trap filter, tips to get rid of washing machine smells and our ultimate washing machine troubleshooting guide.
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- Guide to common oven symbols, settings and functions
- 10 quick appliance repairs you can DIY in under 30 minutes!
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- More than just spares!
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