Statewide Appliance Spares Blog

A commitment to quality and reliability Turning 40 is a major milestone and at Statewide Appliance Spares, it’s also a moment to reflect on the great partnerships that have supported us along the way. We’ve grown from a local spare parts supplier into one of Australia’s most trusted names in appliance spares, thanks to the support of our customers, our team, and the strong relationships we’ve built with key partners. One of those valued partnerships is with Samsung (Priority Appliance Repairs) — a collaboration built on trust, expertise and a shared commitment to delivering reliable service. “Congratulations to everyone at Statewide Appliance Spares on 40 incredible years! Your team's reliability, knowledge and customer service make you an essential partner in our business. We truly value the relationship we've built over the years.” -Tim Webb, Managing Director, Priority Appliance Repairs Priority Appliance Repairs is a local, family-run business specialising in the repair and maintenance of white and brown goods for Samsung and LG. Their hands-on expertise, professionalism and customer-first approach align perfectly with our mission to keep appliances running better, for longer. “Strong partnerships are the foundation of any successful business. We thank the team at Samsung (Priority Appliance Repairs) for their support over the years as we’ve continued to supply hundreds of thousands of genuine Samsung parts to our customers.” -David Stretton, CEO, Statewide Appliance Spares As we look ahead, we’re excited to continue working our key partners — delivering quality parts and trusted repairs that help customers across Australia get the most out of their appliances. Shop Samsung spare parts at Statewide Appliance Spares.  

Pacvac - Commercial and domestic cleaning experiences, revolutionised At Statewide Appliance Spares, we’ve always believed that great service starts with great people — and that includes the partners we work with. As we mark 40 years in business, we’re taking a moment to celebrate the brands who’ve helped us grow, evolve and better support our customers across Australia and New Zealand. One of those long-standing partnerships is with Pacvac — leaders in commercial cleaning and pioneers in backpack vacuum design. “It’s great to partner with leading brands like Pacvac. Their product range is built for performance and reliability, and they consistently deliver the kind of support that makes a real difference to our customers.” – Brett O’Neil, Sales Manager, Statewide Appliance Distributors Pacvac has been a driving force in the commercial cleaning industry since 1978. Known for designing and manufacturing world-class backpack vacuum cleaners, their products are used in over 20 countries — delivering efficiency, comfort and innovation to cleaners around the globe. Pacvac offers a broad range of cleaning equipment, including their signature backpack vacuums, high-performance canister vacuums, and powerful wet and dry vacuum cleaners. These products are designed to make cleaning faster, easier and more ergonomic for commercial, industrial, and domestic users alike. As a proudly Australian business, Pacvac shares our commitment to customer-first service and building long-term relationships.  “Congratulations on 40 years! It’s been a pleasure to partner with a team that shares our commitment to quality, reliability and customer-first service. We value our relationship with Statewide Appliance Spares and look forward to continuing to support one another for many more years to come.” - Nolan Smith, Regional Sales Manager, Pacvac  We’re incredibly proud to work alongside brands like Pacvac — businesses that understand the value of great service, dependable products and strong partnerships. Here’s to continuing to support our customers with commercial cleaning solutions that work as hard as they do. Explore Pacvac’s floor care range today — available through Statewide Appliance Distributors.

Philips – Delivering innovation that matters to you  This year, Statewide Appliance Spares is thrilled to celebrate our 40th birthday—a remarkable milestone that marks four decades of growth, innovation, and unwavering commitment to the appliance industry across Australia and New Zealand. Since our humble beginnings in 1985, we have grown into one of the country’s most trusted names in appliance spares - built on a foundation of quality, service and strong supplier partnerships. One of our key partnerships is with Philips Australia, a collaboration we’re incredibly proud of. Since joining forces in 2020, our team has supported Philips’ Personal Health division by managing parts fulfilment, refunds, and in-warranty replacements—ensuring every customer experience is handled with care and speed. Neil Macdonald, on behalf of Philips Australia, shared these kind words: “On behalf of Philips, I’d like to congratulate the entire Statewide team on an incredible 40 years in business. Since joining forces in December 2020, Statewide has become an essential part of our Philips Personal Health service network—providing all spare parts for our personal health product range, issuing refunds, and delivering in-warranty replacements with exceptional speed and care. What once took weeks to process is now consistently delivered in under 48 hours, often in just 24 hours. That shift alone has had a direct and measurable impact on customer satisfaction—lifting our Net Promoter Score to record highs and consistently exceeding our set targets. Their professionalism, responsiveness, and commitment to our customers have made a lasting impression, and their team’s unwavering support continues to elevate our brand experience every day. To the entire Statewide team—congratulations on 40 exceptional years. We’re proud to partner with you, and we look forward to continuing this journey together.” Philips Australia, a leader in health technology, shares our passion for quality and customer satisfaction. Their innovative products, paired with our expertise in spare parts and service, have created a partnership that delivers outstanding results.  David Stretton, CEO of Statewide Appliance Spares, reflects on this partnership:“At Statewide, we continue to lead the appliance spare parts industry by offering the largest range of spares for all the top brands. We’re proud to have established a strong partnership with Philips, supplying genuine Philips parts to our customers. It’s a pleasure working with Neil and his team, combining our strengths to deliver exceptional service and support.” Our 40-year journey wouldn’t have been possible without the trust and support of suppliers like Philips Australia. A huge thank you to Philips and all our partners for being part of this incredible journey! Philips spare parts are available at Statewide Appliance Spares.

Mitsubishi Electric - Experience 'A Life More Electric' This year, the Statewide Appliance Spares are celebrating a huge milestone—40 years in business! From our early days on Sturt Street in Adelaide, our mission has remained the same, delivering quality appliance spare parts and expert service that our customers can rely on. As we look back on four decades of growth and innovation, it’s clear that none of this would have been possible without the support of our suppliers. We’re proud to work alongside industry leaders like Mitsubishi Electric Australia, whose world-class products have been a key part of our journey. Established in 1974, Mitsubishi Electric Australia has long been recognised as a pioneer in electrical and electronic equipment—from cooling and heating solutions to high-end consumer electronics and industrial technology. For 50 years, they’ve earned a reputation for quality, reliability, and innovation—a perfect fit for our commitment at Statewide to only offer the very best to our customers. Victor Gabbi, Spare Parts Supervisor at Mitsubishi Electric, shared with us, “Mitsubishi Electric Australia is proud to be associated with Statewide Appliance Spare as they celebrate 40 years in business. Statewide provides a valuable, professional and reliable service to support consumers with Mitsubishi Electric Products. We look forward to our ongoing successful partnership.” Our relationship with Mitsubishi Electric goes far beyond supply and demand. It’s a partnership built on mutual respect, shared values and a desire to provide exceptional service. Together, we’ve helped thousands of customers keep their appliances running smoothly by combining genuine parts and expert knowledge with a shared focus on quality and customer satisfaction. David Stretton, CEO of Statewide Appliance Spares, adds “At Statewide, we’ve enjoyed a longstanding relationship with Mitsubishi Electric. It’s always a pleasure working with their team—they’re responsive, reliable, and share our commitment to outstanding service. Open communication and genuine partnership have been the foundation of our success together over many years.” Thank you to our friends at Mitsubishi Electric for helping us become one of Australia’s most trusted names in appliance spares. Here’s to 40 amazing years—and many more to come! Mitsubishi Electric spare parts are available at Statewide Appliance Spares.