Statewide Appliance Spares Blog

40 Years Strong! Celebrating Great Partnerships | Philips

August 24, 2025|News

Philips – Delivering innovation that matters to you 

This year, Statewide Appliance Spares is thrilled to celebrate our 40th birthday—a remarkable milestone that marks four decades of growth, innovation, and unwavering commitment to the appliance industry across Australia and New Zealand. Since our humble beginnings in 1985, we have grown into one of the country’s most trusted names in appliance spares - built on a foundation of quality, service and strong supplier partnerships.

One of our key partnerships is with Philips Australia, a collaboration we’re incredibly proud of. Since joining forces in 2020, our team has supported Philips’ Personal Health division by managing parts fulfilment, refunds, and in-warranty replacements—ensuring every customer experience is handled with care and speed.

Neil Macdonald, on behalf of Philips Australia, shared these kind words:

“On behalf of Philips, I’d like to congratulate the entire Statewide team on an incredible 40 years in business. Since joining forces in December 2020, Statewide has become an essential part of our Philips Personal Health service network—providing all spare parts for our personal health product range, issuing refunds, and delivering in-warranty replacements with exceptional speed and care. What once took weeks to process is now consistently delivered in under 48 hours, often in just 24 hours. That shift alone has had a direct and measurable impact on customer satisfaction—lifting our Net Promoter Score to record highs and consistently exceeding our set targets.

Their professionalism, responsiveness, and commitment to our customers have made a lasting impression, and their team’s unwavering support continues to elevate our brand experience every day. To the entire Statewide team—congratulations on 40 exceptional years. We’re proud to partner with you, and we look forward to continuing this journey together.”

Philips Australia, a leader in health technology, shares our passion for quality and customer satisfaction. Their innovative products, paired with our expertise in spare parts and service, have created a partnership that delivers outstanding results. 

David Stretton, CEO of Statewide Appliance Spares, reflects on this partnership:
“At Statewide, we continue to lead the appliance spare parts industry by offering the largest range of spares for all the top brands. We’re proud to have established a strong partnership with Philips, supplying genuine Philips parts to our customers. It’s a pleasure working with Neil and his team, combining our strengths to deliver exceptional service and support.”

Our 40-year journey wouldn’t have been possible without the trust and support of suppliers like Philips Australia. A huge thank you to Philips and all our partners for being part of this incredible journey!

Philips spare parts are available at Statewide Appliance Spares.

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